Quality, patient-centered care relies on effectively communicating with patients (and caregivers) to ensure the patient’s voice is heard and shared decision-making is possible.
Journal article: Lessons Learned from a Systems Approach to Engaging Patients and Families in Patient Safety Transformation. The Joint Commission Journal on Quality and Patient Safety. 2020. (LINK)
Toolkits & Guides: Better Together: Partnering with Families: Changing the Concept of “From Families as Visitors” to “Families as Partners." Institute for Patient and Family-Centered Care. 2020. (LINK)
Toolkits & Guides: The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families. Agency for Healthcare Research and Quality. 2020. (LINK)
Toolkits & Guides: Partnering with Patients and Families to Enhance Safety and Quality: A Mini-Toolkit. Institute for Patient and Family-Centered Care. 2011. (LINK)
Journal article: Communication Discrepancies Between Physicians and Hospitalized Patients. Archives Internal Medicine. 2010. (LINK)
Conference Proceedings: Partnering with Patients and Families to Design a Patient and Family-Centered Health Care System: Conference Proceedings. Institute for Patient and Family-Centered Care. 2008. (LINK)
Journal article (subscription required): Ethical Conflict in Nurse Practitioners and Physician Assistants in Managed Care. Nursing Research. 2006. (LINK)
Encouraging professionalism supports patient safety and satisfaction as well as more effective health care teams and systems.
Journal article: Treat rude behavior as a threat to patient safety. Journal of the American Academy of Physician Assistants. 2020. (LINK)
Journal article: A practical framework for remediating unprofessional behavior and for developing professionalism competencies and a professional identity. Medical Teacher. 2019. (LINK)
Journal article: Disrespectful Behavior in Health Care: Its Impact, Why It Arises and Persists, And How to Address It—Part 2. Pharmacy & Therapeutics. 2017. (LINK)
Journal article: Unprofessional Behavior and Hospitalists. Journal of Hospital Medicine. 2012. (LINK)
Journal article: A Survey of the Impact of Disruptive Behaviors and Communication Defects on Patient Safety. The Joint Commission Journal on Quality and Patient Safety. 2008. (LINK)